Pieces typically take up to 5 business days to be packed up and dropped off at the post office
How long will it take for my package to arrive?
Packages typically take 1-2 weeks in Canada, 1-4 weeks in the USA, and 2-6 weeks everywhere else.
*Currently with Covid-19 and people spending more time at home, postal services are overwhelmed and you will most likely see a delay in your package arriving. Within Canada I've had packages take up to 6 weeks.
My package is taking long, can you track it for me?
Tracking is a shipping option you are able to select at check out. You are able to see where your package is, and if there is a massive delay, I can call and open an investigation with the tracking number. If you did not select this option, then there is no tracking number to do so.
I strongly suggest selecting tracked shipping at checkout.
My package hasn't arrive yet...
If it has been over a month within Canada, please contact me.
If it has been over 6 weeks in the USA please contact me.
If it has been over 8 weeks everywhere else, please contact me .
*Keep in mind during Covid-19 mail is taking much longer to receive, please be patient.
Depending on the shipping option chosen, we may be able to open an investigation to track down your package.
I have tracking and my package says it has arrived, but there is nothing here
Because you have selected the tracking option, I will be able to open an investigation.
The postal agency will ask if you have checked with your neighbour, your mail box, your front porch, your lobby. Please make sure you've exhausted these first, and then we can move forward. Once I have opened up an investigation, I will keep you updated and give you the case number.
I just realized I put in the wrong shipping address
If you let me know the correct address before I have shipped the package, I am able to make that switch.
If the package has already been sent, then there is nothing I can do. Please connect with the resident at the address you put in if possible.
I can always recreate a piece again, but it will be at the same cost because of the amount of time and work that goes into creating a piece.